Do I need to know what's wrong before I contact you?
No. Tell me what isn't working, taking too long or sitting on your list. I'll look at what you already have, work out what's worth doing and give you a fixed price before I start.
Who owns the website and the accounts?
You do. Your website, accounts and subscriptions stay in your name. When a job ends you get the finished work, the logins and a short note on what was done.
Do you need my passwords?
No. I prefer collaborator or delegated access where it's available, given for the job and removed afterwards. Anything that needs your card or ID is done on a call with you typing.
Which platforms do you work on?
Mainly WordPress, Shopify and custom-built sites. Other platforms are checked before I quote, because some of them limit what can actually be done. If your platform can't support the work, I'll tell you before you spend anything.
How much does it cost to fix a website?
Most single fixes are £120 to £250, depending on what's wrong and what the site is built on. If there are several things to sort, I'll usually price them together at £350 to £750 rather than turning each change into its own little job.
How long will it take?
It depends on the job and on what else I have on. When I give you the price, I'll tell you when I can start and when I expect to be finished, and I'll keep to it. I take a small number of jobs at a time so that stays true.
Do you work with businesses outside Hampshire?
Yes. I'm in Hampshire and work with businesses across the UK. Almost all of it is done by email with the occasional call, whichever suits you.
How does payment work?
The £150 audit and smaller jobs are normally paid before I start. Larger work is split between booking and completion. Any third-party costs are agreed separately and, where possible, paid by you directly.
Can you guarantee I'll rank on Google or be recommended by AI tools?
No, and nobody honestly can. The work gives your business a much better chance of being understood and found. For larger visibility work I record where things stand before any changes and look at the evidence again after six weeks, so you can see what actually moved.
What happens if you find something outside the agreed work?
I won't quietly add it to the bill. I'll tell you what I've found and you decide whether you want me to do anything about it.